Cancellation & refunds

Your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract within 14 days without giving any reason. The cancellation period ends 14 days after the day the contract is entered into.

How to cancel

Tell us clearly that you want to cancel — for example by email to hello@solarrr.co.uk or by letter to [Registered office address]. You can use the model cancellation form we provide with your contract, but you don't have to. To meet the deadline, you just need to send your message before the 14 days are up.

Refunds

If you cancel, we'll refund all payments you've made to us without undue delay, and no later than 14 days after we're told of your decision. We'll use the same payment method you used, unless you agree otherwise, and you won't be charged any fees for the refund.

If you ask us to start within the 14 days

We won't start work during the cancellation period unless you expressly ask us to, in writing. If you do, and then cancel, you'll need to pay an amount proportionate to the work already carried out up to the point you told us you were cancelling, compared with the full contract.

If the work is fully completed within the cancellation period at your express request, you will lose the right to cancel.

After the 14 days

If you want to cancel after the cooling-off period, talk to us. What's payable will depend on the work and orders already made, as set out in your contract. This doesn't affect your statutory rights if something we provide is faulty or not as described.