Privacy notice

Who we are

Solarrr is a trading name of [Company name] Ltd, registered in England and Wales (company no. [00000000]), registered office [Registered office address]. We are the controller of the personal information described here. Contact us at hello@solarrr.co.uk.

What we collect

When you use our quote or contact forms we collect what you give us, which may include:

• your name, email address, phone number and best time to call;
• your postcode, property type, number of bedrooms, whether you own the property, roof direction and shading;
• your approximate electricity bill, whether you have or plan an electric car or heat pump, and when you'd like an installation;
• any message you send us, and your contact and marketing preferences;
• basic information about how you found us (such as campaign tags in the link you clicked) and the page you submitted from.

If you go ahead, we'll also hold survey notes, photos of your property, your contract and installation records.

Why we use it, and our lawful bases

• Steps before a contract / performing a contract — to design your system, arrange your survey, prepare your quote and carry out your installation.
• Legitimate interests — to reply to enquiries, keep business records, improve our service and understand which of our marketing works.
• Legal obligation — to keep records required by law, such as tax and electrical safety records, and to notify network operators.
• Consent — to send you occasional news and offers, only if you've ticked the box. You can withdraw consent at any time by emailing us or using the unsubscribe link.

Who we share it with

• installers and subcontractors who carry out surveys or installation work on our behalf;
• providers who host our website and database, our CRM and email tools;
• your local electricity network operator, certification bodies and warranty providers, where needed for your installation;
• professional advisers, and authorities where the law requires it.

We never sell your information. Where providers process data outside the UK, we make sure appropriate safeguards are in place.

How long we keep it

If you don't go ahead, we keep enquiry details for up to 24 months and then delete them. If you become a customer, we keep installation and contract records for as long as warranties and legal obligations require, typically at least 6 years after your installation. Marketing preferences are kept until you unsubscribe.

Your rights

You have the right to access your information, have it corrected or deleted, restrict or object to how we use it, receive it in a portable format, and withdraw consent. To use any of these rights, email hello@solarrr.co.uk. We'll respond within one month.

Complaints

If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.