Terms of business

These terms apply when you request a quote from, or contract with, Solarrr, a trading name of [Company name] Ltd (company no. [00000000]). Your written quote and contract may contain further specific terms; if they differ from these, the quote and contract take priority.

1. Website and estimates

Figures on this website, including our estimator, are rough guides using typical UK figures. They are not quotes or guarantees of performance or savings.

2. Surveys

Home surveys are free and there's no obligation to go ahead. We may need access to your roof space, fuse board and meter. If the survey shows your property isn't suitable, we'll tell you why.

3. Quotes

Our quotes are fixed, written and name the equipment to be installed. Each quote states how long it is valid for. If we discover something during installation that could not reasonably have been seen on survey and that changes the work, we'll explain and agree any change with you in writing before proceeding.

4. Your contract and cancellation

A contract is formed when you accept our written quote. You have a 14-day cooling-off period — see Cancellation & refunds.

5. Installation

We'll agree installation dates with you. You agree to give us reasonable access, and to obtain any permissions needed that only you can obtain (for example, landlord or freeholder consent). We'll take care of your property and leave the site tidy.

6. Payments

Prices, any deposit and the payment schedule are set out in your written quote. Ownership of the equipment passes to you when it has been paid for in full.

7. Warranties and guarantees

Equipment is covered by the manufacturers' warranties named in your quote. We also provide a workmanship guarantee, with the length set out in your quote. These don't affect your statutory rights, including your rights under the Consumer Rights Act 2015.

8. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We don't exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. We are not responsible for losses that were not foreseeable, or for business losses.

9. Complaints and law

See our complaints procedure. These terms are governed by the law of England and Wales; if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.